Shipping & Returns

UPDATED JUNE 2019

US Shipping (Except for Alaska and Hawaii)

ShopAIP now has contracts with all the major carriers.  For our Standard Free Shipping for orders over $49 we will use the carrier that is the least expensive, which is dependent on where you live and the size of the order.  Standard Free Shipping should arrive between 2-7 business days.  We now are able to provide you quotes if you wish to choose your particular carrier or expedite your shipment.

Alaska and Hawaii Shipping

Currently we had estimated shipping costs, which we passed along to our Alaska and Hawaii Customers.  In order to decrease those costs to you, we will soon have our system set up so that you too will be offered all the various shipping options.

Canada Shipping

Shipping fee starts at $35 for the first 7 lbs.  The fee increases by $3 per each additional pound. Products have a "Shipping Weight" in addition to the product weights.  This is the weight that is used when calculating your shipments.  The weights are in ounces, so for your quick reference, 7 pounds equals 112 oz. Those weights can be found at the bottom of the product pages.

Australia Shipping

Shipping fee starts at $55 for the first 7 lbs.  The fee increases by $6 per each additional pound.  Some products have a "Shipping Weight" in addition to the product weights.  This is the weight that is used when calculating your shipments.  The weights are in ounces, so for your quick reference, 7 pounds equals 112 oz.

 

US Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We work hard to prevent breakage during shipments.  Unfortunately, there is not a way to 100% eradicate the risk.  If you find an item has been damaged in transit, please contact us so that we may send you a replacement as soon as possible.

 If you wish to return the product for any other reason, you will be required to ship the unused items back at your expense to receive a refund.

If you need to return an item, please contact us at 530-536-3969 or via email at Sandra@ShopAIP.com with your order number and details about the product you would like to return. We will respond within 24 hours with instructions for how to return items from your order.

International Return Policy

We wish we could be as generous with our return policy with our international customers as we are with our US ones, but the shipping is currently cost prohibitive.  During our months of beta testing shipments to Canada, our customers did not experience a single broken item.  However, I know that eventually our luck will run out and a box, for whatever reason, will experience damage.  If you happen to be on the unlucky receiving end of such an incident we will promptly return your funds or issue a store credit, whichever you prefer.  If you wish to return the product for any other reason, you will be required to ship the unused items back at your expense to receive a refund.

SHIPPING OUTSIDE THE US

We would LOVE to serve the entire worldwide AIP community.  We are working diligently to make the company a big enough success at home so that we are capable to moving out into other parts of the world.  At this time, the shipping costs from the US to other countries are too steep for any of our customers to be willing and able to pay.  For example, I'd estimate that the minimum shipping charge to Europe would start around $60 for a 7 lb shipment.  So far, I haven't had anyone willing to pay $60-$150 for a relatively small amount of AIP products.  

If you are unfazed by high shipping costs, I'd be happy to speak to you to see if we can open up our system to accept your country and you can become the first beta tester for your country (this is how it was done for Canada).  Even if you aren't - we love hearing from our International community and if you drop me a line to let me know where you live, it will help determine future ShopAIP locations.