Shipping & Returns

UPDATED JUNE 2019

US Shipping (Except for Alaska and Hawaii)

ShopAIP now has contracts with more  major carriers.  For our Standard Free Shipping for orders over $49 we will use the carrier that is the least expensive, which is dependent on where you live and the size of the order.  Standard Free Shipping should arrive between 2-7 business days.  We now are able to provide you quotes if you wish to choose your particular carrier or expedite your shipment.

Alaska and Hawaii Shipping

Currently we had estimated shipping costs, which we passed along to our Alaska and Hawaii Customers. We are looking into whether or not our new system would increase or decrease costs to you.  We will change the system if we find it would decrease them.

International Shipping

We now provide real time shipping quotes for our International customers.  Anytime we receive an opportunity to pass along savings to our customers, we will do so. 

  • Please keep in mind that buying more at a given time and less frequently will result in a lower overall shipping fees. 
  • Please know if there are any products/ingredients your country does not allow to be shipped to you. 
  • We are not able to provide refunds for any products confiscated by customs.

Current Countries We Serve.  Please reach out if your country is not on this list, but you wish it was.

  • Australia
  • Austria
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Ireland
  • Italy
  • Netherlands
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • United States

US Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We work hard to prevent breakage during shipments.  Unfortunately, there is not a way to 100% eradicate the risk.  If you find an item has been damaged in transit, please contact us so that we may send you a replacement as soon as possible.

 If you wish to return the product for any other reason, you will be required to ship the unused items back at your expense to receive a refund.

If you need to return an item, please contact us at 530-536-3969 or via email at Sandra@ShopAIP.com with your order number and details about the product you would like to return. We will respond within 24 hours with instructions for how to return items from your order.

International Return Policy

We wish we could be as generous with our return policy with our international customers as we are with our US ones, but the shipping is currently cost prohibitive.  During our months of beta testing shipments to Canada, our customers did not experience a single broken item.  However, I know that eventually our luck will run out and a box, for whatever reason, will experience damage.  If you happen to be on the unlucky receiving end of such an incident we will promptly return your funds or issue a store credit, whichever you prefer.  If you wish to return the product for any other reason, you will be required to ship the unused items back at your expense to receive a refund.